We want you to love what you buy from us, but we get it – sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, we’ll try to make it right. If you’d like to make an exchange or return, here’s what you need to know.
You have up to 90 days after purchase to exchange or return most items, unless noted in our exceptions. Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.
30 days
- Smart Home Technology – Smart home thermostats, smart security & safety and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase.
- Seasonal Items and Holiday Product & Decor, etc. can be exchanged or returned within 30 days of purchase.
- Air Mattresses – New and unopened air mattresses may be returned within 30 days of purchase. Opened air mattresses may be exchanged for a similar item, only within 90 days of purchase.
60 days
- Electrics – Baby monitoring devices, baby food prep, etc. can be exchanged or returned within 60 days of purchase.
Additional Exceptions
- Clothing – Baby, toddler and maternity clothing that is new, unused and has all tags may be exchanged or returned within 90 days of purchase.
- Car Seats and Strollers – Car seats and strollers in new and unused condition with all original packaging, warranty and registration information included may be exchanged or returned within 90 days.
- Breast Pumps – For safety purposes, breast pumps that are unused, unopened and in original sealed packaging may be exchanged or returned within 90 days.
- Seating and Acitivity Items – Pack n plays, swings, high chairs, boucers, baby seats, and walkers/entertainers must be returned in new and unused condition with all original packaging and may be exchanged or returned within 90 days.
Cannot Be Returned
- As Is Items
- Monogrammed, Personalized, Custom-Made and Special-Order Items
- Gift Cards
- Shipping, Delivery, Gift Wrap and Assembly Charges